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Thoughts

We have written and curated dozens of articles, white papers and other pieces that highlight how we think about some of the stubborn management challenges facing most large organizations — and how they can be overcome. We invite you to download and share any of these items, to order hard copies, or to get in touch if you’d like to contribute to our resource library, or just to trade ideas.

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Auditors to Face Culture & Conduct Risk Scrutiny

31st Jan, 2022

In a recent article that ran in Thomson Reuters Risk Intelligence, Starling CEO Stephen Scott observes that the UK arm of audit giant KPMG stands…

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“Trustworthy AI”: Let’s End the Useless Shouting Match between Utopians & Luddites

15th Nov, 2021

AI is being adopted more and more broadly, triggering much discussion and debate around attendant risks and opportunities. A thoughtful discussion of any transformative technology…

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Starling Advisor Thomas Malone on the Return to Work

28th Oct, 2021

In an interview that just appeared in The Washington Post, Starling advisor Thomas Malone offered thoughts on the future of work. "We learned over the…

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Culture & Conduct Risk in Banking: Achieving a Better Standard of Care

18th Oct, 2021

In a recent piece published by Thomson Reuters Risk Intelligence, Starling Founder and CEO Stephen Scott and Starling advisor Tom Reader, a professor at the…

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All Together Now

7th Jul, 2021

Throughout natural and physical systems, researchers have found countless instances of self-organization in groups. Interacting in accordance with a few simple rules, they produce often…

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The Normalization of Deviance

6th Jul, 2021

A prevailing assumption, among firms and regulators alike, appears to be that misconduct problems can be discovered only after they occur. This ‘detect and correct&rsquo…

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Social Capital & Superminds

29th Jun, 2021

The social distancing mandated by the coronavirus pandemic, along with its other dislocations, has served to highlight the importance of ‘social capital’ — a term…

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Misconduct Costs

25th Jun, 2021

The Operational Risk Exchange (ORX)—an industry association of operational risk leaders at the world’s largest financial institutions—estimates that its member firms experienced operational risk-related losses…

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Putting the G in ESG

24th Jun, 2021

Financial sector regulators have made the supervision of culture and conduct risk a priority. This dovetails with increased investor focus on environmental, social, and governance…

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Culture & Conduct Risk: Singapore Sets the Pace for Peers

10th Jun, 2021

According to Starling’s Stephen Scott and Mark Cooke, Singapore is setting the pace for effective governance of culture and conduct related risks in its financial…

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'Wicked Problems' and 'Infinite Games'

1st Jun, 2021

Don’t miss this excellent piece, by Starling advisors John Seely Brown, with regular collaborator Ann M. Pendleton-Jullian. Appearing in this year's Compendium, 'Wicked Problems' and…

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MIT's Tom Malone on Man-Machine: ‘Superminds’

21st May, 2021

Tom Malone, Director of MIT’s Center for Collective Intelligence and advisor to Starling, was featured in a Forbes article about collective intelligence. In it, Malone's…

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Leading through Psychological Safety

10th May, 2021

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Trust Matters

26th Apr, 2021

In a piece prepared for our 2018 Compendium, Starling advisor Karen Cook and Starling CEO Stephen Scott discussed why trust matters to the full functioning…

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Psychological Safety in the Hybrid Workspace

23rd Apr, 2021

Starling advisor and Harvard Business School Professor, Amy Edmondson, recently co-authored an article for Harvard Business Review on psychological safety in a ‘hybrid’ workplace. The…

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Unlocking Diversity's Promise

9th Apr, 2021

In a recent piece, Starling advisor Amy Edmondson and Starling CEO Stephen Scott discussed how physiological safety, trust and inclusion impact diversity efforts. They say…

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Starling Advisor James Freis on Lessons Learned at Wirecard

9th Feb, 2021

Starling Advisor's James Freis was pleased to join Wirecard, where he hoped to help lead the company in promising new directions. Due to join the…

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Amy Edmondson: A Time for Trust

8th Feb, 2021

Our advisor, Harvard’s Amy Edmondson, recently contributed to an article on MIT Sloan, in which she highlights issues around leadership and public trust. Given the…

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Banks Must Adopt Predictive Technologies to Manage Misconduct Risks

25th Jan, 2021

A failure to manage financial risks among banks triggered the 2008 Financial Crisis, costing Americans more than $10 trillion. The next crisis may well follow…

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Starling talks with Mark Cooke and Simon Wills of ORX on the Future of Operational Risk Management

20th Oct, 2020

Operational risk management failures continue to cost the banking industry billions and risk managers are looking for new tools that help to curb costs and…

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GCRA: Acting the Part

18th Sep, 2020

Australians are asking why it should take Royal Commissions, withering media reports, shareholder activism and litigation before boards and senior leaders recognise that issues of…

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Three Lines of Defense: Failed Promises & What Comes Next

21st Aug, 2020

The financial industry trade group for operational risk leaders, ORX, recently reported a sharp decline in non-financial risk related loss incidents, based on reporting by…

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Culture Audits: Removing the Blindfold

3rd Aug, 2020

Leaders along all Three Lines of Defence are being held personally accountable for misconduct that takes place on their watch. To avoid individual liability, they…