We have written and curated dozens of articles, white papers and other pieces that highlight how we think about some of the stubborn management challenges facing most large organizations — and how they can be overcome. We invite you to download and share any of these items, to order hard copies, or to get in touch if you’d like to contribute to our resource library, or just to trade ideas.
20th Jul, 2020
On April 30th, 2020, Starling released its 3rd annual Compendium, a report on global regulatory activities aimed at promoting improved culture and conduct in the…
7th Jul, 2020
Banks have enjoyed something of an unlooked-for reprieve during the COVID-19 crisis. Over the last decade, the industry was subject to increased regulatory scrutiny and…
20th Apr, 2020
When asked by the media why anyone would risk their career by engaging in the misconduct chronicled at Wells Fargo, former CEO John Stumpf voiced…
1st Apr, 2020
Those old enough to recall the collapse of the Soviet Union will remember how time seemed to accelerate, as established truths toppled like dominoes. Addressing…
15th Aug, 2019
Regulators are adopting behavioural science tools pioneered by the Dutch central bank in their supervisory efforts, and firms are taking notice, says Stephen Scott at…
24th Jun, 2019
Image Credit Recently, Glenn Tasky, SEACEN’s Director of Financial Stability and Supervision / Payment and Settlement Systems, interviewed Stephen Scott and Jeff Kupfer of Starling…
13th Jun, 2019
MAS is equipping itself with advanced tools that will allow for culture and conduct to be evaluated in a more systematic way, say Jeff Kupfer…
22nd May, 2019
CEO Stephen Scott was invited to present Starling’s ideas on “Trust & Technology: a New Paradigm for Culture & Conduct Risk Management,” at the 11th…
22nd May, 2019
The HKMA is addressing culture and conduct risk by learning from other markets, engaging with other regulators, and exploring new technology, say Jeff Kupfer and…
30th Apr, 2019
The UK FCA has been a definitive leader in driving the global supervisory agenda in relation to culture and conduct risk, say Jeff Kupfer and…
15th Mar, 2019
As Andy Haldane, chief economist at the Bank of England, has said: "Finance is built on trust. It is based on promises about tomorrow, often…
1st Mar, 2019
Conduct-driven scandals continue to plague the banking sector, despite punitive fines in excess of $345 billion since the Financial Crisis, and attendant public outrage. Extensive…
13th Feb, 2019
With the Hayne Royal Commission having issued its final report, executives across the Australian financial sector are asking how to correct the circumstances that led…
1st Nov, 2018
At a time of broad discord, the world has a welcome cause to come together in celebration. With the signing of the Armistice in 1918…
17th May, 2017
An Op-Ed co-written by Rick Ketchum, former CEO of FINRA and a Starling Advisor along with Stephen Scott, Starling’s Founder and CEO appeared on the…
29th Sep, 2016
“There was no incentive to do bad things.” With this short statement, Wells Fargo WFC -0.38% CEO John Stumpf summed up the central problem with…
21st Sep, 2016
Seated at the witness table of the Senate Banking Committee, Wells Fargo CEO John Stumpf found himself in a place no bank CEO ever wants…
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