We have written and curated dozens of articles, white papers and other pieces that highlight how we think about some of the stubborn management challenges facing most large organizations — and how they can be overcome. We invite you to download and share any of these items, to order hard copies, or to get in touch if you’d like to contribute to our resource library, or just to trade ideas.

Culture Audits: Removing the Blindfold

3rd Aug, 2020

Leaders along all Three Lines of Defence are being held personally accountable for misconduct that takes place on their watch. To avoid individual liability, they…

The New Normal: Conduct Risk & Personal Accountability

20th Jul, 2020

On April 30th, 2020, Starling released its 3rd annual Compendium, a report on global regulatory activities aimed at promoting improved culture and conduct in the…

The Coronavirus Crisis is Increasing the Risk of Bank Fraud. Here’s How Banks Can Play Defense

7th Jul, 2020

Banks have enjoyed something of an unlooked-for reprieve during the COVID-19 crisis. Over the last decade, the industry was subject to increased regulatory scrutiny and…

Our View: Superminds & Supervision

20th Apr, 2020

When asked by the media why anyone would risk their career by engaging in the misconduct chronicled at Wells Fargo, former CEO John Stumpf voiced…

Further On Up the Road

1st Apr, 2020

Those old enough to recall the collapse of the Soviet Union will remember how time seemed to accelerate, as established truths toppled like dominoes. Addressing…

Now More Than Ever: The Need for Reliable Conduct Risk Metrics

20th Mar, 2020

In a recent Regulation Asia post, Starling CEO Stephen Scott discussed how the demands being imposed on the global banking system highlight the Achilles Heel…

Regulatory Trends: Behavioural Science in Culture & Conduct Supervision

15th Aug, 2019

Regulators are adopting behavioural science tools pioneered by the Dutch central bank in their supervisory efforts, and firms are taking notice, says Stephen Scott at…

Starling on the SEACEN Centre Podcast

24th Jun, 2019

Image Credit Recently, Glenn Tasky, SEACEN’s Director of Financial Stability and Supervision / Payment and Settlement Systems, interviewed Stephen Scott and Jeff Kupfer of Starling…

Singapore: Progressing the Culture and Conduct Risk Agenda

13th Jun, 2019

MAS is equipping itself with advanced tools that will allow for culture and conduct to be evaluated in a more systematic way, say Jeff Kupfer…

Starling Presents at Berle XI: Law and Corporate Culture

22nd May, 2019

CEO Stephen Scott was invited to present Starling’s ideas on “Trust & Technology: a New Paradigm for Culture & Conduct Risk Management,” at the 11th…

Hong Kong: An Ecosystem Approach to Bank Culture Reform | Regulation Asia

22nd May, 2019

The HKMA is addressing culture and conduct risk by learning from other markets, engaging with other regulators, and exploring new technology, say Jeff Kupfer and…

Australia: Banking Misconduct + RegTech | Regulation Asia

9th May, 2019

Starling’s own Jeff Kupfer and Stephen Scott say that Australia may emerge as a world-leader in RegTech adoption as a remedy to banking culture and…

Culture & Conduct: the Global Regulatory Agenda | Regulation Asia

30th Apr, 2019

The UK FCA has been a definitive leader in driving the global supervisory agenda in relation to culture and conduct risk, say Jeff Kupfer and…

Trust Matters

15th Mar, 2019

As Andy Haldane, chief economist at the Bank of England, has said: "Finance is built on trust. It is based on promises about tomorrow, often…

Banking and the Conduct Risk Conundrum: What is the Solution?

1st Mar, 2019

Conduct-driven scandals continue to plague the banking sector, despite punitive fines in excess of $345 billion since the Financial Crisis, and attendant public outrage. Extensive…

Culture as Contagion

13th Feb, 2019

With the Hayne Royal Commission having issued its final report, executives across the Australian financial sector are asking how to correct the circumstances that led…

Risk Governance and the Politics of Rage

1st Nov, 2018

At a time of broad discord, the world has a welcome cause to come together in celebration. With the signing of the Armistice in 1918…

A Copernican Revolution in Culture and Conduct Risk Management

2nd Aug, 2018

Despite punitive regulatory fines levied against banks over the last decade, which are estimated to exceed $320 billion, conduct-driven scandals continue to plague the industry…

Starling Op-Ed featured on Fox Business News

17th May, 2017

An Op-Ed co-written by Rick Ketchum, former CEO of FINRA and a Starling Advisor along with Stephen Scott, Starling’s Founder and CEO appeared on the…

Wells Fargo: What Drives Toxic Corporate Culture

29th Sep, 2016

“There was no incentive to do bad things.” With this short statement, Wells Fargo WFC -0.38% CEO John Stumpf summed up the central problem with…

Wells Fargo Shows Standards Don’t Matter if Company Culture is Broken

21st Sep, 2016

Seated at the witness table of the Senate Banking Committee, Wells Fargo CEO John Stumpf found himself in a place no bank CEO ever wants…

Obsessing About Rules Won’t Improve Culture

23rd Dec, 2015

Stephen J. Scott and Jeffrey Kupfer Image Credit The topic of culture filled the late-summer headlines following a New York Times piece critical of the…