
Our customers aren’t satisfied with more-of-the-same. They’re after something new. New insights. New capabilities. New outcomes. We’ve been on the inside of managing through dysfunction, and we know there is a better way to create, preserve and restore value. So when more-of-the-same is not-good-enough, look to Starling for the unrivaled expertise and uncommon insights that unlock potential.
Former Director, NEC
Former President & COO, Goldman Sachs
As Assistant to the President for Economic Policy and Director of the National Economic Council (2017-2018), Gary Cohn managed the US economic policy agenda, stimulating economic expansion, job creation, and wage increases through historic tax and regulatory reform. Prior to that he was the President and Chief Operating Officer at Goldman Sachs where he worked for more than 25 years.
Founder and Former-Vice Chair of BlackRock
Barbara G. Novick was a co-founder of BlackRock in 1988; Ms. Novick transitioned from Vice Chairman to Senior Advisor as of February 2021.
From the inception of the firm in 1988 to 2008, Ms. Novick headed the Global Client Group and oversaw global business development, marketing and client service across equity, fixed income, liquidity, alternative investment and real estate products for institutional and individual investors and their intermediaries worldwide. In 2009, Ms. Novick established BlackRock's Global Public Policy Group to provide a voice for investors; from 2018 to 2020, she additionally oversaw BlackRock's Investment Stewardship team.
Ms. Novick serves on the Peterson Institute for International Economics Board, 100 Women in Finance Board, Center for Financial Stability Advisory Board, Committee on Capital Markets Regulation, and the Millstein Center for Global Markets and Corporate Ownership Advisory Board.
former Chief Risk & Compliance Officer, Credit Suisse
Throughout a nearly 20-year career at Credit Suisse, Lara Warner held several leadership roles, among them: Head of US Equity Research, Global Head of Fixed Income & Economic Research, and Chief Operating Officer & Chief Financial Officer of the firm’s Investment Banking division. As Group Chief Compliance and Regulatory Affairs Officer, Warner led the separation of Compliance from the Legal function and successfully launched a new 2,000+ employee risk management organization. She concluded her tenure in the role of Group Chief Risk & Compliance Officer and was a member of the firm’s Executive Board for six years. Prior to joining Credit Suisse, in 2002, Warner was a Senior Research Analyst at Lehman Brothers and, earlier, Director of Investor Relations at AT&T.
A trusted advisor, Lara has contributed her expertise and leadership to a number of various nonprofit boards, including the Women’s Leadership Board and Dean’s Executive Committee at Harvard University’s John F. Kennedy School of Government; the Aspen Institute’s Business and Society and Communication and Society Programs; and The Pennsylvania State University’s Smeal College of Business Board of Directors.
Novartis Professor of Leadership and Management at Harvard Business School
Professor Edmondson studies psychological safety, organizational learning and leadership. She has published numerous influential articles in leading academic and management journals and her most recent book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning Innovation and Growth, a practical guide for organizational success, has been translated into 11 languages.
Professor of Management, MIT
Thomas W. Malone is the Patrick J. McGovern Professor of Management at the MIT Sloan School of Management and founding director of the MIT Center for Collective Intelligence. He is also a Professor of Information Technology, of Work and Organizational Studies, and was a founding co-director of the MIT Initiative on “Inventing the Organizations of the 21st Century.” He has published over 100 articles, research papers, and book chapters; is an inventor with 11 patents; and has been a cofounder of four software companies. In 2004, Professor Malone summarized decades of his research in the critically acclaimed book, The Future of Work and, in 2018, he did so again in his newest book, Superminds.
Professor of Biosocial Science, Network Science, & Behavior Genetics, Yale
Nicholas Christakis directs the Human Nature Lab at Yale University, and is the Co-Director of the Yale Institute for Network Science. He is the Sol Goldman Family Professor of Social and Natural Science, appointed in the Departments of Sociology; Medicine; Ecology and Evolutionary Biology; and Biomedical Engineering at Yale University. His current research focuses on our biology and health affect and are affected by social interactions and social networks. Other recent work has used experiments to examine the spread of altruism in social networks and the genetic and evolutionary determinants of social network structure.
Damon Centola
Elihu Katz Prof of Comms, Sociology & Eng, UPenn
Sr Fellow, Leonard Davis Inst of Health Econ, UPenn Med/Wharton
Elihu Katz Prof of Comms, Sociology & Eng, UPenn
Sr Fellow, Leonard Davis Inst of Health Econ, UPenn Med/Wharton
Popular accounts of Damon’s work have appeared in the New York Times, Washington Post, Wall Street Journal, Wired, TIME, The Atlantic, Scientific American and CNN. His speaking and consulting clients include Amazon, Microsoft, Apple, Cigna, General Motors, the U.S. Army and the NBA. He is a series editor for Princeton University Press, and the author of How Behavior Spreads: The Science of Complex Contagions (Princeton 2018), and Change: How to Make Big Things Happen (Little Brown, 2021).
Dr. Tom Reader
Associate Professor of Organisational Psychology, London School of Economics & Political Science
Associate Professor of Organisational Psychology, London School of Economics & Political Science
Dr. Tom Reader is an Associate Professor of Organisational Psychology at the London School of Economics & Political Science, where he directs a Masters degree program in Organisational and Social Psychology. A chartered psychologist. Tom’s area of expertise is organisational safety: he investigates and develops interventions to address the cultural norms and practices important for averting accidents and risk management failures in teams and organizations. His work has primarily focussed on “high-risk” industries (e.g., aviation, healthcare, energy) in which ensuring a strong organisational culture is essential for ensuring effective risk management.
His current research explores whether the analysis of standard company data can be interrogated to identify cultural problems that are difficult for organizations and regulators to detect but that contribute to institutional failures. Tom consults, speaks and advises widely on safety and organisational culture and his research has been extensively published in scientific journals (e.g., Journal of Applied Psychology; Journal of Business Ethics; European Journal of Work and Organizational Psychology; Risk Analysis; Human Relations; Human Factors).
Scott Page
Chief Editor, Collective Intelligence
Professor of Complexity, Social Science, and Management, Ross School of Business
Chief Editor, Collective Intelligence
Professor of Complexity, Social Science, and Management, Ross School of Business
Scott Page is the John Seely Brown Distinguished University Professor of Complexity, Social Science, and Management at the University of Michigan, and the Williamson family Professor of Business Administration and a Professor of Management and Organizations at the Stephen M. Ross School of Business. he has authored several books, most recently The Model Thinker: What You Need to Know to Make Data Work for You. His research focuses on bringing a “multi-model” approach to the study of complex systems, the potential to harness the “collective intelligence” that is found within such systems, and related opportunities for institutional design and resilience.
Former Global Head, Behavioral Risk, ING
Until 2022, Mirea Raaijmakers was the Global Head of Behavioral Risk for ING. Mirea joined ING in 2017 and was appointed to her current role in August 2018. Prior to ING she worked for the Dutch Central Bank (DNB) where she developed and executed the supervision on Behaviour & Culture.
Mirea Raaijmakers studied psychology and received her PhD in 2008. She was the first psychologist ever appointed by a central bank in supervision to use her specific skillset in supervision. Prior to DNB she worked as an organizational consultant at consultancy firms as well as the Dutch Tax and Customs Administration.
past-Ray Lyman Wilbur Professor of Sociology, Stanford University (retired)
Karen S. Cook is the past-Ray Lyman Wilbur Professor of Sociology and founding, and former Director of the Institute for Research in the Social Sciences (IRiSS). During her career her research focused on social interaction, social networks, social exchange, and trust. She has edited a number of books in the Russell Sage Foundation Trust Series, including Trust in Society (2001), Trust and Distrust in Organizations: Emerging Perspectives (with R. Kramer, 2004), eTrust: Forming Relations in the Online World (with C. Snijders, V. Buskens, and Coye Cheshire, 2009), and Whom Can Your Trust? (with M. Levi and R. Hardin, 2009). She is co-author of Cooperation without Trust? (with R. Hardin and M. Levi, 2005) and she co-edited Sociological Perspectives on Social Psychology (with Gary Alan Fine and James S. House, 1995).
In 1996, she was elected to the American Academy of Arts and Sciences and in 2007 to the National Academy of Sciences. In 2004 she received the ASA Social Psychology Section Cooley Mead Award for Career Contributions to Social Psychology. In 2018 she was elected to the American Philosophical Society.
Former US Comptroller of the Currency
Thomas J. Curry is a partner in Nutter’s Corporate and Transactions Department and a co-leader of the firm’s Banking and Financial Services group. He is a regulatory attorney who advises clients on a wide range of policy, financial services regulation, governance, and other issues.
He chairs the Milken Institute’s Fintech Advisory Committee and is a foundation board member of the Alliance for Innovative Regulation (AIR), which helps regulators integrate technology into every stratum. Tom serves on the board of directors of the Federal Home Loan Bank of Boston (FHLBB) and serves on The Brookings Institution's Center for Regulation and Markets Policy Advisory Council, based in Washington, D.C.
Tom served as the U.S. Comptroller of the Currency until May 2017. In 2012, Tom was nominated by President Obama and confirmed by the U.S. Senate to serve as Comptroller of the Currency – the head of the Office of the Comptroller of the Currency, the federal agency that charters, regulates, and supervises national banks and federal savings banks. As Comptroller, he launched the OCC’s Responsible Innovation Initiative, proposed the Fintech national bank charter, and established the OCC Office of Innovation, a first among federal financial regulators. In this role, Tom served as an ex-officio member of the Board of Directors of the Federal Deposit Insurance Corporation and the Financial Stability Oversight Council. He was also a member of the Group of Governors and Heads of Supervision (GHOS), the oversight body of the Basel Committee on Banking Supervision.
Tom also served as Chairman of the Federal Financial Institutions Examination Council (FFIEC) for a two-year term from April 2013 until April 2015.
Before becoming Comptroller in 2012, Tom served as a member of the Board of Directors of the FDIC. He was nominated by President George W. Bush and confirmed by the U.S. Senate in 2003. He continued to serve on the FDIC Board until May 2017.
Former Chairman & CEO, FINRA
Mr. Ketchum is the former Chairman of Board of Governors and Chief Executive Officer of the Financial Industry Regulatory Authority (2009 - 2016). Prior to joining FINRA, he was Chief Executive Officer of NYSE Regulation, Inc. (2006 - 2009) and the first Chief Regulatory Officer of the New York Stock Exchange (2004 - 2006). Before that, Mr. Ketchum held a twelve-year tenure at NASD and The Nasdaq Stock Market, Inc., where he served as President of both organizations.
Mr. Ketchum also served the United States Securities and Exchange Commission for 14 years, with eight of those years as Director of the Division of Market Regulation. In October 2010, he was appointed by President Obama to serve on the President's Advisory Council on Financial Capability—a group established to promote and enhance financial literacy and capability among Americans. He also serves on the Joint Advisory Committee on Emerging Regulatory Issues, a committee created by the Securities and Exchange Commission and Commodity Futures Trading Commission to review emerging regulatory issues, starting with the market events relating to the "Flash Crash" of May 2010.
James H. Freis
Former Interim CEO, Wirecard, Former CCO, Deutsche Börse Group, Former Director, FinCEN
Former Interim CEO, Wirecard, Former CCO, Deutsche Börse Group, Former Director, FinCEN
Jim was the longest serving Director (2007-12) of the U.S. Treasury Department’s Financial Crimes Enforcement Network (FinCEN), the lead U.S. Government official for AML/CFT requirements. He served concurrently as head of the U.S. Financial Intelligence Unit (FIU). In June 2020, within a day of joining the Management Board of German FinTech darling, Wirecard, Jim exposed and reported on a massive fraud that later led to the collapse of the once high-flying global digital payments provider. From 2014-20, Jim was Managing Director, Chief Compliance Officer, and Group AntiMoney Laundering Officer for the Deutsche Börse Group in Frankfurt, where he oversaw global regulatory requirements for Europe’s leading provider of systemically significant financial market infrastructures.
Betsy Levy Palluck
Professor of Psychology and Public Affairs, Princeton University; Deputy Director, Kahneman-Treisman Center for Behavioral Science & Public Policy
Professor of Psychology and Public Affairs, Princeton University; Deputy Director, Kahneman-Treisman Center for Behavioral Science & Public Policy
Elizabeth (Betsy) Levy Paluck is a professor in the department of psychology and the Princeton School of Public and International Affairs at Princeton University, where she also serves as deputy director of the Center for Behavioral Science & Policy.
She is known for her work on prejudice, social norms and conflict reduction. She is best known for creating large-scale field experiments utilizing theoretical social psychology strategies and tools to formulate effective and practical methods for reducing conflict and discrimination. Due to her extensive work investigating the influences of the Rwandan genocide and her work with high school bullying, Paluck is considered a leading authority on field-tested methods of changing intolerant and aggressive social behavior.
In 2017, Paluck won the MacArthur Fellow Award, known as the "Genius Grant" for "[u]nraveling how social networks and norms influence our interactions with one another and identifying interventions that can change destructive behavior."
Martin Wheatley
Former CEO, UK Financial Conduct Authority Former CEO, Hong Kong Securities and Futures Commission
Former CEO, UK Financial Conduct Authority Former CEO, Hong Kong Securities and Futures Commission
Martin Wheatley was the first CEO of the UK Financial Conduct Authority (FCA) serving from 2012 until 2015. Mr. Wheatly was appointed Managing Director of the UK Financial Services Authority, one of the precursor organizations that merged to form the FCA in 2012.
Prior to that he was the CEO of the Hong Kong Securities and Futures Commission (SFC), the market regulator which oversees the Hong Kong Stock Exchange and the Hong Kong Futures Exchange. Mr. Wheatley joined the SFC in 2004 as its executive director for market supervision in June 2004.
Founder & CEO
Stephen Scott “I’ve seen the consequences of the trust crisis up close throughout my career. In every case, remedial efforts to restore trust have felt like doing too little, too late. And those who can afford it least always seem to wind up suffering the most. It’s time to shift our focus from risk mitigation to trust optimization.”
A recognized expert in due diligence and risk management, Stephen has worked throughout the Americas, Asia, and Europe where he has helped leaders in business and government, to create, protect, and restore value and organizational integrity.
Co-Founder & COO
“I’ve had the opportunity to lead numerous venture launches and innovation projects and more than any other factor, it is the culture of the organization that determines your ultimate success or failure.”
Erich has led corporate innovation and new venture launches for over 10 years. He’s been a part of 4 new venture launches as well as numerous business transformation initiatives with specific experience in enterprise software, ecommerce, and brand launches.
Director of Media and Public Relations
Debra Cope has more than 30 years of experience in financial journalism and corporate communications, with exceptional depth in banking, crisis communications, governance, and regulatory affairs. She is the longtime editor of Directors Briefing, a publication of the ABA Banking Journal, and contributes to Barron’s.
Debra’s previous roles include executive vice president of corporate communications for a community bank in Virginia; executive editor of the American Banker newspaper, where she worked for 10 years; North American banking team leader for Bloomberg; director of publishing for America’s Community Bankers; and director of communications for Promontory Financial Group, the global financial services consulting firm founded and led by Eugene A. Ludwig. Across these roles, she worked closely with bank executives, boards, attorneys, regulators, and consultants on issues involving supervision, enforcement actions, risk management, and institutional accountability.
She began her career at the American Bankers Association and holds a Bachelor of Arts in English from Butler University in Indianapolis.
Director of Research
Cameron Lawrence is Starling’s Director of Research. A past software developer in the financial services industry, Cam received his Bachelor’s degree in Electrical Engineering from Villanova University, where his studies focused on cognitive science and machine learning, and where he served as Copy Desk Chief for the University’s paper of record, The Villanovan.
Senior Advisor - Second Line Solutions
Mark Cooke joined HSBC in 2014 as Group Head of Operational Risk. In that role, Mark led a team of risk officers across the firm’s global footprint, overseeing non-financial risks such as compliance breaches and staff misconduct, before taking a sabbatical in 2020. Earlier, Mark held senior leadership roles at Barclays and UBS in risk, finance and operations. Today he is Chairman of ORX, the financial services industry association for Operational Risk Management.
Senior Advisor - Data Science
“Our society produces enormous amount of data which, correctly mined, can provide invaluable insight about what is happening, what is likely to happen, and what can be done about it. What we do is apply these cutting-edge techniques to model Trust in organizations.”
Aurélien has provided his expertise in data science to public and private institutions both in the US and in Europe for over a decade. His background in systems biology, graph theory and machine learning applied to complex systems are a perfect mix to understand trust relationships in businesses and governments.
Co-Founder & Science Advisor
“I have engaged with communities throughout the world and come to the realization that success is built on our ability to create personal relationships with strangers. It is my firm belief that trust can be used as a currency, driving behavior between people, and that this will revolutionize the speed at which prosperous relationships are built.”
Alif is an entrepreneur and global business leader with a scientific background in systems biology, network theory and engineering. He has successfully led cross-disciplinary teams in technology and business across Asia, Europe and the Americas and has raised over $225 million in venture backed funding.
Co-Founder & Government Affairs Advisor
“Throughout my career, I’ve seen performance outcomes flow directly from the behavior of people in the organization. Especially during periods of significant change or challenge, organizational success depends upon the trust relationships of employees.”
Jeff has served at the highest levels of the public, private, and non-profit sector. He was the chief operating officer of a multi-billion dollar government agency and is an expert in regulatory policy and management.
