2018 Will Be the Year of Employee Experience
Forbes Contributor Denise Lee Yohn writes that with over 90% of businesses competing over the Customer Experience (CX), the new competitive frontier must naturally shift to the Employee Experience (EX). Competing on EX goes well beyond traditional engagement exercises and ‘feel-good’ programs like free lunches. It’s really about removing barriers and friction points that reduce employee productivity.
At Starling we often talk about how delivering a strong CX is only possible when the Employee Experience is functioning optimally. At the root of EX is a company’s culture, the unspoken rules for how employees interact with each other and encourage certain behavioral norms. Our augmented management tools enable firms to directly measure and manage those relational dynamics in real time which is critical to effectively building and sustaining a strategy to deliver Employee Experience.
The full article is available at Forbes